Vendor FAQ

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Vendor FAQ




How can I change my password?

If you aren’t logged in, go here and click on the ‘forgot password’ button.

If you are logged in, go to settings and you can change or reset your password.

Do you offer full-time employment opportunities?

We do not usually have full-time translator positions available. You can see all our open positions here 

Can I email you my application?

We do not process applications we receive over email. Only applications received over the vendor portal are processed.
You can submit your application here.


How long do you take to process an application?

We aim to review and update the status of all new applications within 30 working days

Do I need to take a translation test?

You might be required to take an unpaid translation test for your language pair. You will get an email from our vendor team once your application is reviewed if this is required

Why was my application rejected?

An application can be rejected for a number of reasons- unverifiable experience, insufficient experience, incomplete resume or failing the translation test. 
To increase your chance of approval, make sure you submit a complete profile and include links to all your social pages. 

If my application was rejected, can I reapply?

You can reapply only if your circumstances have changed- you have more experience, more references or you have studied more. To reapply, email [email protected] from your registered id.
We only consider reapplicants after 1 year

I don't see my language pair on the list. What do I do?

If you don’t see your language in our application form, please write to us on [email protected] and we will add it

Can I apply for multiple language pairs?

Yes! Make sure you have the credentials and experience for each language pair. You can add language pairs to your account. Each language pair is reviewed separately by our team

My application was put on hold. What does this mean?

This means that we don’t have a requirement for more linguists in your selected language pair. Once we do, we will reopen and process your application. 

I'm a student, can I apply as a translator?

Yes, you can. We sometimes have projects for students and we will process your applications.
Once you graduate and have more experience, make sure to update your profile so we can give you more work

Why does my application still show as pending?

This means that we haven’t processed your application yet. We aim to process all applications within 30 working days. If your application is complete and still shows pending after 30 working days, you can write to us.

Make sure you upload your certificates and experience letters- your application is only considered complete after these are uploaded.


When can I expect projects?

Once your profile is approved, you will be added to our database and our project team will get in touch for relevant projects.

We cannot promise a fixed timeline on this as it depends on the type and volume of projects we get.

How many projects can I expect once I'm approved?

This really depends on the type and volume of projects we get from our clients. If you do a good job on your first project with us, you can expect to get regular projects in your language pair if they are available

How can I change my rates?

To change your rates from the ones you originally inputted AFTER you have been approved, write to us at [email protected] and state your language pair with the revised rates. Our system only accepts certain multiples so we will round it up to the nearest number

How can I get more projects?

A good way to get more projects is to: 

1. Keep your resume updated 
2. Add all your social links to your profile
3. Keep adding new experiences to your profile
4. Set realistic rates based on your experience

What type of projects will I get?

The type of projects you will get depend on:

1. Your area of study and expertise
2. Your experience
3. The projects we are getting from our clients



What are my payment options?

If you are in India- we only make payments via bank transfer.

If you are outside India, our preferred mode of payment is Payoneer. We encourage you to open a Payoneer account for faster processing.

If you cannot open one, please talk to our vendor team to explore other (limited) options

How can I raise an invoice?

Once your work is approved by us, our team will raise a PO that will be available on your profile under ‘payout’.

You can select all your new POs and raise an invoice

Where can I see the status of earnings details?

Once you log in to our vendor portal, go to Payouts>Payouts and Invoices>View all.
You can see all your POs and invoices and check their status here.

Do you deduct TDS?- India

Yes. We deduct 10% TDS on all payments to Indian linguists regardless of the value of the invoice.

How long do you take to process payments?

We process all payments in 45 days. Payments are typically processed every Wednesday (unless it is a public holiday in India)

Are there any processing fees?

Within India- No processing fees, only TDS is deducted
Outside India- to Payoneer accounts, no fees

Still have questions? Reach out to us at [email protected]

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