Last updated: April 2, 2020



Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.


For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as either “the Company”, “We”, “Us”, “Our” or “Milestone” in this Agreement) refers to Milestone Localization Private Limited, No. 57, 100ft Road Indiranagar, Bangalore Karnataka 560038 and our subsidiary company Milestone Localization (UK) Limited, Corner Oak 1 Homer Road, Solihull Birmingham, UK
  • Country refers to: Karnataka, India
  • Service refers to the Website, apps, portal and translation, localization and consulting services provided by the Company
  • Client Material refers to the content for translation uploaded or emailed or shared through any medium by Customers on the Portal including glossaries, memories, style guides and instruction sheets
  • Translated Material refers to the Client Material that we have performed Services on, including but not limited to translated, localised, proofread or edited material
  • Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  • Website refers to Milestone Localization, accessible from
  • Portal refers to our client portal, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Customers means visitors registered users of the Service who seek to use the service


These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users, customers and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Using Our Portal

You represent that you are 18 years of age, or of the age of majority in your place of residence or jurisdiction. By using our client port, including creating an account, asking for a quote, submitting files or any other activity performed on our portal, you agree to

  • Be responsible for the activity that happens in connection with your Milestone account
  • Keep your password and log in details confidential
  • Notify the company immediately in case of any unauthorised use of your password
  • Not create multiple accounts for any reason
  • Allow us to process your data according to our Privacy Policy
  • Not abuse or conduct illegal activity using our portal
  • Not defame or harass our company, or its employees, contractors, Customers, or Translators

Client Materials Disclosure

We disclose Client Materials uploaded by customers to potential translators or agencies in order to provide the Service to Customers. Potential translators or contractors or agencies will review this information to check the subject, assess if they are able to work on the document and prepare quotes.

You are solely responsible for editing, masking or removing any confidential or personally identifiable information in the Client Materials if you do not wish to disclose that information to the company or third parties in our supply-chain.


Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.


We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Intellectual Property

All documents, logos, catch phrases, text, are trademarks of the Company. The content is protected by intellectual property laws and may not be copied, distributed, modified, published, or transmitted in any manner without prior written permission.

Third party trademarks displayed on the website are owned by their respective owners. They may not be reproduced in whole, or in part, without the written permission of the owner.

If you submit feedback or suggestions about our company or services, we may use your feedback (in part or whole) without notice or obligation. All submitted feedback is considered to be non-confidential and property of Milestone and we may use it to promote our Service

All Translated Material becomes intellectual property of the Customer once it is approved and paid for by the Customer in full in compliance with the Terms and Conditions.

If You give Us written permission to use the Client Material or Translated Material in case studies or in our portfolio as “public examples”, Milestone had a worldwide, royalty-free and perpetual license to display your Client Material and Translated Material to promote and improve our Service. This license continues even after you stop using the Service.

In order to provide You and our other Customers the best possible translation and language services, We (and those we work with including third part translators or agencies) may use your Client Materials and Translated Materials to develop and improve the Services (this includes but is not limited to training machines for AI driven machine translation, creating translation memories, improving machine translations, creating language databases) and create new products or services ourselves or in partnership with third parties. If we do this, we will never make your Client Materials or Translated Material publicly available.

Milestone shall be thee sole and exclusive owner of all inventions, methodology, innovations, know-how, and databases developed by Milestone in the course of translating the Client Materials, including any and all patent rights, copyrights, know-how, and trade secrets therein.

Limitation of Liability

In no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of Karnataka, India, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

Severability and Waiver


If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.


Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service.
You agree that the original English text shall prevail in the case of a dispute.

Privacy Policy

We follow the accepted industry standards to protect the personal information submitted to us- during transmission and after we receive it. No methods are completely secure and we cannot guarantee absolute security, however we try our best to use commercially accepted methods to protect your personal information. See our Privacy Policy for more information on how we collect and process your data.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

  • By visiting this page on our website: